[The New York Times] Easy to Use, Mobile Payment Apps Are Also Easy to Misuse
While they have taken steps to help prevent mishaps, a new report finds they offer few protections if, for instance, users accidentally send money to the wrong person.
The use of mobile payment services has surged — along with worries about financial risks.
Services like Venmo and Zelle let people pay others or receive payments almost instantly, with a few taps on their phone. To use them, you typically download the app and link it to a bank account or credit card. Well over half of Americans use the payment tools, according to a 2022 survey by Consumer Reports.
But while they’re fast and easy, the apps can have serious drawbacks. Users can lose money if they accidentally pay the wrong person, mis-type a dollar amount or succumb to a fraud or a scam that tricked them into making a payment. About a quarter of bank customers in an October survey by J.D. Power said they or a close relative had experienced fraud via a peer-to-peer service. And according to Consumer Reports, 12 percent of frequent payment app users reported sending money to the wrong person (more)